Bad service turned into good service

God day <br> <br> I had a bad experience with King Price with communication.<br> It took two months and I haven't received an invoice or any updates.<br> <br> I called in and spoke to Thuli, and she explained in detail about my cover.<br> Rectified my email address ( even though I confirmed it with two people previously!).<br> She checked for the best option for my insurance.<br> Resent my outstanding documents.<br> And was an over all pleasure to talk to.<br>