1 reviews | Active since Jul 2012
Bad Service Received on 01/03/2016
On tuesday 01/03/2016 at 11h00 I was invited to assessment for my car at Vryheid Panelbeaters by assessors from Durban.I was disappointed that after the interview on the car they told me that one of my tyres is not on full requirement to use it on the gravel road.They said if <br> maybe the accident happened on the tarred road they should have understand.They said it was the cause of the accident.They said I should withdraw my claim because the insurance will reject my claim and request me to pay all the cost they paid from the day of the accident if I continue with my claim.I understand that taking insurance with them is like donating to such big company.I was ordred by them to return the rental ca before 17h00 the same day.I was with my wife and child in town and i have to take a public transport to home for 3 hours then moreover we were ****** to home all because of no huminity shown to me by the company.Today I found an sms telling me that I have to return a car on 03/03/2016.I returned a car on the 01/03/2016 because I had no choice it was an order from them that led to my family suffering yesterday.I could not undeerstand that I must lead them to accident scene while they know ou
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you. Thank you for your comments and allowing us the opportunity to respond. We have reviewed the discussions between yourself and Kreban and note that the claim was withdrawn by your own request. Due to the withdrawal of the claim the car hire expired hence the return request was sent to the rental agent. We further note that the condition of the tyres was discussed with you in detail.
We have attempted to contact you after the posting of this complaint but have not been able to reach you to discuss. We will continue to try, should you wish to contact Quinton Herbst directly you may contact ***.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you. Thank you for your comments and allowing us the opportunity to respond. We have reviewed the discussions between yourself and Kreban and note that the claim was withdrawn by your own request. Due to the withdrawal of the claim the car hire expired hence the return request was sent to the rental agent. We further note that the condition of the tyres was discussed with you in detail.
We have attempted to contact you after the posting of this complaint but have not been able to reach you to discuss. We will continue to try, should you wish to contact Quinton Herbst directly you may contact ***.
Royal regards
The kings court