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johanna N

1 reviews | Active since Jul 2014

07 Jul 2017, 09:31

Bad Service King Price

<p>On the 14 May 2017, I met with an accident and the weather was very bad.</p> <p>I reported it to King Price on the 15 May 2017, since then we were contacting the assessor for feedback.</p> <p>Every week when we contacted him , he asked for a different thing , it seemed like he did not know how to assess or investigate , surely he should have had a check list .When I phoned a week later he stated he will be writing the car off and we asked us the quote for damages to date we have not received it .I then told him I like to speak to his Manager ,that evening a brought a person by the name of Ronnie Pillay who stated we will sort this matter as soon as possible .A week later he promised to repair the car.</p> <p> </p> <p>I phoned him a month later he stated we trying to ping the cell phone towers based on this the claim was rejected .I phoned him on 06 July 2017 ,to find out development ,he stated the claim is rejected , he will send the rejection letter know ( 06 July 2017 ). If I did not call him I would never have got a verbal response.</p> <p>I received the rejection letter on the 07 July 2017 at 8h49 and the stated he informed us about the rejection which is a lie. MY NEXT STEP WILL BE THE OMBUDSMAN</p> <p>Assessor - Ian Pitout</p> <p> </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply10 Jul 2017, 11:11
Official

Our sincerest apologies for the negative experience. Our claims manager Quinton has made several attempts to contact you to discuss your concerns but to no avail. Should you require any information regarding the outcome of your claim kindly contact Quinton or follow the steps noted on the letter your where sent.

Royal regards

The kings court