Bad Service in Authorizing a Claim

<p>My claim took close to 2months not being authorized. Until I laid a complaint on hellopeter (09/05/2017), it was then that it was authorized with a wrong excess fee of R7000 instead of R3500.</p> <p>I called to require about it, I was told Jeanene will get back to me, I instantly complained that she nevers get back to me. The guy who assisted me on Tued/Wed said he is sending an email to Jeanene and te manager to assist me with the problem, til today no response.</p> <p> </p> <p>On the 16th I sent an email to ********** and ********** complaining that what have I done to them to deserve such bad service from them. I didnt go through to clains department stating their mailbox is full. I forwarded the email again to clientcare complaining again, no response til this moment.</p> <p> </p> <p>The panelbeater is waiting for a go ahead to order parts of my car, but I cant give it to them, because I wont be paying R7000 am not supposed to.</p> <p> </p> <p>I need my car ASAP i have a toddler, I cant keep up with taxis. And this is another unnecessary delay for repairs.</p> <p> </p> <p>Please assist me.</p>