Bad service from king price insurance

I had an car accident, my insurance king price write off my car, After settled the bank king price started give a bad service when I told them about buying my car back option. Instead of helping me they fighting with me, they said if I want my car back they will tell the bank to refund the settlement. How can they say that to me I was paying monthly premium is not like settling my car they doing favour for and I was paying 27000 access. King price they only treat the customer nice only if they want people to be their client. Once I have a problem they don't care anymore. SMD also tell me that I am the first preference person to be informed to buy a car back, I also Google it write off option I have a right to ask to buy a car back from insurance not to SMD. One of the bad consultant told me that if they sell me that car to me they will loose imagine. If they want their money back from they can do that and have my car back. They have a serious bad serious I regret to be king price clients. King price clients u must wait this bad service situation when u had accident, we just paying to be treated like this. Meaning if they write off out car they have connection with other people because they said they don't want to loose, meaning as the client we have to loose. King price u must know that if u continue to treat ur clients like this u will loose ur client in future, do u think in future if I buy a new car I will come back to u. And thereway they **** to me they telling me a different story. King price please treat ur customer nice we are paying you is not like we are doing favour for the clients. Don't treat clients only when we still paying u even if we have a problem please treat us good. I really don't like appreciate there u spoke to me today. The reason why I request buy back option is because my financial is not stable to buy a new car.