Bad Service from King Price

A couple of weeks ago we experienced very bad thunder and lightning in our area. Our house was struck during the storm and some of our appliances were badly damaged. We sent the information for the claim process and the appliances were collected by another company. After multiple calls, only some of the appliances have been checked and verified. We have been struggling for weeks to receive the results from the last appliances. We have contacted King Price numerous times, but we have only been put through from one person to the next with no answer. They have also promised numerous times to call us back, but no calls have been made.