1 reviews | Active since Mar 2016
Bad service from Jonathan Pillay
<p>On the 26 september i called in for the second time to request my policy to be cancelled and i was assisted by Jonathan Pillay, I made it clear that they can not match my premium with my new insurance which is Bidvest they must cancel my policy and stop deducting from my account. He promised that was done. On the 5th of october my account was debited with R1681 which overdraw my account. I returned the debit order and still i receive colle tion sms and email from your Royal family who can not let it go. The two unpaids affected my account badly and should have been prevented should the first guy who I forgot his name should have cancelled my policy in time. </p> <p> </p> <p>I hereby humbly request your royal family to cancel my policy.</p>
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Marelda from our retentions department was in contact to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Marelda from our retentions department was in contact to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
