Bad Service

I had an accident with my vehicle the evening of the 02nd of June 2021 involving a Hyena. I reported the incident the next morning first thing. I have taken my car to only one place for an quotation and not three as usually required. I got confirmation that the claim was approved, it is now three months later and needless to say still waiting for my vehicle to be repaired. I keep phoning then they said they waiting for parts. I phoned again, and again, and again and every time someone will call me back. I am still waiting for that someone to call me back. I would like to know when will my vehicle be fix and if this is the way you deal with your claims and customers then maybe I need to reconsider staying with King price.