Bad Service - claims department

No joy from the King! I have been battling to finalise my claim now for two weeks, with no constructive feedback. Every time I had to follow up. The the phone auto answer stipulates business hours to 18:00 and for the third time in a row I only got to the after hours emergency at 17:00???? I still had a query on my claim, and is not satisfied with the result on two items, but cannot get feedback, and now King Price says my claim is finalised????? This is making think about getting quotes and spend my premium somewhere else.