BF
Belinda F
1 reviews | Active since Mar 2022
25 Apr 2022, 15:40
Bad service : Claims department
On March 25, 2022 I received an email from King Price Insurance stating the did the math I need to sign the attached document they need to pay me cash. Which I signed and returned. On Saturday 23rd of April 2022 I receive a sms from them stating I have 30 days to finalise claim.
Today 25th of April 2022 I phone them, the lady indicates to me I need to send document directly to ***.
The response I get, document was sent in error. It took you a whole month to see you made an error. If it was indeed an error, this was to be communicated to me much earlier. Yet I received a sms to saying I have 30 days to finalise the claim.
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King Price Insurance's replyOfficial
26 Apr 2022, 11:49Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
King Price Insurance's reply26 Apr 2022, 11:49
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.