IS
Inez S
1 reviews | Active since May 2019
13 May 2019, 09:23
Bad Service - Claims
Our refrigerator claim was approved on the 20/04/2019 for repair. It is now now the 13/05/2019, 3 weeks later and still nothing has happened. We have called numerous times for feedback but keep being told someone will contact us but no one does. Further to that the quote to repair the fridge is more expensive that to replace the fridge, I would like to understand why you would fix something if it is cheaper to replace it. 3 weeks without a fridge is a bit excessive, yet my premium goes off monthly.
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Replies (2)IS
Inez S's updateReviewer Update
13 May 2019, 11:59I feel I need to further comment on my review.
I received a call from Cornette the claims manager at King Price, due to human error the necessary authorizations did not go to the suppliers.
She immediately admitted that it was on error on their side, she did not look for excuses. Not only did she send the replacement approval through, she waived our excess.
This is going the extra mile. Thank you very much Cornette, you had me in tears.
Mistakes happen, well done on saving the day!!!
IS
Inez S's update13 May 2019, 11:59
Reviewer Update
I feel I need to further comment on my review.
I received a call from Cornette the claims manager at King Price, due to human error the necessary authorizations did not go to the suppliers.
She immediately admitted that it was on error on their side, she did not look for excuses. Not only did she send the replacement approval through, she waived our excess.
This is going the extra mile. Thank you very much Cornette, you had me in tears.
Mistakes happen, well done on saving the day!!!
King Price Insurance's replyOfficial
13 May 2019, 12:35Thank you for your valued feedback, our sincerest apologies for the negative experience prior.
King Price Insurance's reply13 May 2019, 12:35
Official
Thank you for your valued feedback, our sincerest apologies for the negative experience prior.