1 reviews | Active since Nov 2015
Bad Service - Cellphone Claim
I recently submitted a claim for my cellphone insurance with King Price. After my claim was allocated to the next Claims Commander she then requested supporting documentation through e-mail. Following that she kept quiet and did not update me about the status of my claim.
I had to be the one who frequently calls and gets the status of the claim, one of the days while I was following up I was informed that there was a need for additional information but that was not communicated to me. I then provided that information to speed up the claims processing.
The claim was finally approved and handed over to Claimscard who are responsible to generate a "Debit" card that will enable me to purchase a replacement phone. Once Claimscard is done with generating the card, Claimscard then procures service of RAM to dispatch the card to me.
Worst experience ever, I fail to understand why would you have so many companies involved just to get a simple cellphone replacement. A week later, I have not yet received the Claimscard as a result I could not replace my phone.
After replacing my phone I will not be coming back to King Price and will not recommend it to anyone.
A week later, I received the Claimscard to be used for replacing my cellphone. I followed the instructions to activate the card as provided and then went to the listed retailer to purchase my cellphone. To my embarrassment, the retailer informed me that the payment does not go through. I called Claimscard while I was in store, as advised on Claimscard's instruction document but they did not answer their calls; instead, their calls were diverted to Thuthuka. Thuthuka's agents informed me that they cannot assist me from their side, the card should be activated by Claimscard.
I am still struggling to get hold of Claimscard.
Well done King Price, you have indeed convinced me that you can frustrate your clients just for a mere cellphone claim ..... by royal order of the king !!!!
A week later, I received the Claimscard to be used for replacing my cellphone. I followed the instructions to activate the card as provided and then went to the listed retailer to purchase my cellphone. To my embarrassment, the retailer informed me that the payment does not go through. I called Claimscard while I was in store, as advised on Claimscard's instruction document but they did not answer their calls; instead, their calls were diverted to Thuthuka. Thuthuka's agents informed me that they cannot assist me from their side, the card should be activated by Claimscard.
I am still struggling to get hold of Claimscard.
Well done King Price, you have indeed convinced me that you can frustrate your clients just for a mere cellphone claim ..... by royal order of the king !!!!
