Bad service, cannot get through claims department

Bad service and cannot get through the claims department. I have a windscreen claim from last Thursday 07/03/2019 which has been authorized via SMS on the 08/03/2019 and an SMS from kingprice insurance stating that a service provider has been dispatched to assist with a reference number. To date 12/03/2019 no service provider has called me or any communication from kingprice insurance. I called in yesterday 11/03/2019 and was told by a claims agent they cannot get ahold of the service provider. She stated she will ask dispatch to contact me to arrange an alternative service provider. I called in again today 12/03/2019 @ 15:32 Still cannot get through to the claims department. A call center agent indicated he will send an email a senior manager to escalate the matter.

Very unhappy with the service from king price