Bad service by KING PRICE

On Saturday the 7th my fridge broke down just after load shedding. I immediately logged a claim on the app as my fridge was fine before load shedding started that day.On the Monday i called to complete the claim and was told that it takes 5 working days.Only on the 12th they sent someone out to access the fridge and the tech told me that it's my thermostat and it happens with the power surge.At this point I still don't receive a call from king price and that resulted in me calling them. When I call on them on the 16th I was told that it's wear and tear and that my claim is not approved.I then called the service provider that they sent Panserve and asked why are they saying one thing to me and then another to king price they kept giving me excuses.I am very disappointed in kingprice considering that I pay premiums monthly and that I still don't have a fridge and had to throw my food away because it's spoilt and they don't bother listening ro me and ask for a secound oppion as their service provider is useless.To make matters worse I am told by the tech that gthe fridge cannot be fixed.