Bad service

My partner got car accident on the 2nd of October, informed the insurer. They came and took statement. Till today no way forward, no updates. My partner always the one calling to check the progress. I see most reviews, they act fast depending the colour of your skin. He's now having no transport to work as he's waiting for what we don't know when. I left this insurance also because of the bad service. They assigned panel beaters that didn't do professional work. White paint on black , even inside the car were paint marks. They dont even evaluate the the work done , you are on your own. The parts they took out inside the car , were not put back the same way, they are falling as we speak.