Bad Service at claim stage

Im a first time insurer and after a year with being with this company I must say I made a wrong decision choosing King Price insurance co. I had a claim for a lost phone on 12 December 2022 called them and logged a claim.

Only to find out after I did my own following up. 28 December when I call in they confirm that my claim is rejected due to the phone no. I have had for close to 4 years was not Ricared under my name. I didn't know that the card was pre-Ricared it was only time I was aware of the Sim card issue.

I even went to Telkom direct and they showed that I don't appear on the no. In question. I then went to the Police station as so I can put everything on paper. This insurance company still rejected My Claim.I have been with this insurance company for a year and they even increased my premium after 1 year being on cover with them.

So if I'm not covered correctly why take my money why increase my premium? With anger and frustration I canceled the Insurance with them right away but not before I sent my dispute to their counsel and from 28 December 2022 today is 10 January 2023 I'm not sure what is the outcome of the Dispute.

I gave them an alternative no. to call me on cause the phone my friend borrowed me is faulty but no they keep on calling the no. I said they must not use. So every day from last week If I get a missed call from them I call back with my work line only to be told that the counsel does not have a direct no. But they will email them the numbers I gave.

I have never been so unhappy buy a company. They might advertise that they are cheap on premiums but their service and how they treat their clients is truly not how an insurance company should.