Bad Service and staff don't care for clients and don't get back to the clients

So on Tuesday my windscreen was hit by a stone and cracked on the driver's side. I called KP and advised that I have a quote foe a generic windscreen. Spoke to Faron Bedell and was advised to send the quote and pictures through to them,which was done. I told her there are No pictures and this is the first time I have heard that pictures are requested by any insurance company.

Today, Thursday I called them and was advised that they are waiting for the pictures from the guys that sent my quote to KP. The guys that did the quote DON'T HAVE Pictures.

So I called again and sent about 4 or 5 emails asking Faron to please call me back to which I am still waiting, email was sent at around 3pm.

This is my 1st claim and I have been insured with KP for more than 5 yrs. If this is how they are going to handle a glass claim, imagine how they are going to handle a proper motor claim. The claims department is the core of the business and this claim consultant doesn't really care what happens to the clients claims, remember we as the clients pay your SALARY.

I also left a message for a manager to calle, quess what, still waiting on that to happen.... I wonder if any of them will call me back.

I am going to also lay a complaint at the insurance ombudsman so that everyone knows how KP deal with their clients.

I also wonder if they will respond to this complaint.

Regards

Glynn Easton