Bad service and poor customer satisfaction

Had a accident on Sunday, 23rd of October 2022, claim was approved around mid November, today is the 2nd of December and my car is not even towed to the approved panel beater, no one is giving me any satisfactory answer. In few days workshops will be closed and it means my car will only be fixed next year. Even the brokers that claim to be there are not showing up, they just pop when they hear the policy is cancelled.