BAD SERVICE AND POOR COMMUNICATION

After I got ******, the immediate thing was to notify my insurance of the incident.

At first I struggled to get any consultant to take my call for me to report the matter. So, I thought of their self service application which enabled me to file for claims on the lost laptop and cellphone. I waited for days stated to get some response but no one called to authenticate the report. That led me to calling the client care department who didn’t know who was handling the matter. After some fruitile efforts did I get a consultant from the claims department contacting me. By then the one of the items had been taken off my claims list, which I questioned the consultant who’s isn’t have any answers. So, I waited another lengthy period before any feedback. With this kind of communication I wondered how they still had their doors open.

After numerous emails questioning my claims status (which I didn’t get any response), I decided to reach out to the Chief Executive Officer on LinkedIn regarding the lack of proper communication of his team. He assured me that he would have the team work on my case.

When the consultant called me they said they had a wrong cellphone number and email address that was registered on my policy update. This was a clear indication of a failure of collaboration of their internal system as that indicated a wrong entry of information to my policy probably meant for another policy holder. No apologies were sent yet I asked why that happened. This must have been almost a month and a week after I reported for claims and all I saw was people fiddling to handle my case. All the information required I had submitted, but was still thrown from one consultant to the other. Finally, I had a consultant helping me and had an outcome(not exactly favourable). The irony of the consultant to ask for a review after all the bad service and false assessment to one other claim. I have had people complain about insurance companies and my experience with King Price Insurance unfortunately deeps into that general notion. Bad service through lack of proper communication and a bad assessment to a claim. It’s best one has a savings pool they put money in for unforeseen eventualities.

The name KING PRICE should be synonymous with royalty, like you exclaim, but this experience I had only shows that I have been with the wrong company and if at all has any kingship in their regard, treated me like a SUBJECT.