Bad service and not been kept in the loop

Was involved in an accident on the 4Th of March 2016. My car was towed to waggon on the same day. Logged a claim on da same day and was told that I will get Feed back after 3 to 4 working days. Called last week Friday 11/03/2016 still no feedback was old that the inspector has not checked the car. Called in again on the 16/03/2016 today and was told that the inspector only checked my car on the 10th and the lady that I spoke to today she **** and said the panel beater on got the car on the 9th of which it's lies was at wagon on the 4th and my car was there and advised that will get an email today still waiting for the email till now