Bad service and mind changes

I submitted a claim for my fridge that is broken. After inspection they called me and said that my claim has been approved and that King Price will pay me out for my fridge. A little while later they called me again and informed that they decided to rather repair the fridge. I asked them why they changed the outcome and what about the stuff that I had in the fridge that I lost and they could not answer me. The next moment an appliance repair company called me to arrange for repairs. This is my first claim at them and already experiencing bad vibes. How they inform you one thing and then just all of the sudden change their minds. These days the cost of living is so high and I lost a lot of stuff that was in the fridge. I was happy with the first decision to pay me out. Then I could have bought another fridge and food. Bad bad service. I think I must cancel. Very unhappy with them