Bad service and lies

My son lives abroad, we had a consent letter in place and on several occasions we have used it. We then decided to cancel our policy and then sudden the letter of consent is gone. They had me on the phone for 18 minutes to tell me that. On social media X I posted and I was informed that customer care would get hold of me ASAP and that is nearly 24 hours ago. they had **** to my son son about his premium, at a stage a sales director would have called us nothing happened. DO NOT TRUST KING PRICE AT ALL, THE REWIES AND POSTS ON MY X PLATFORM CONFIRM THAT WE ARE NOT THE ONLY ONES THEY HAVE **** TO BEFORE.