DB
Denouvre B

1 reviews | Active since Jan 2011

10 Aug 2023, 09:28

Bad service and any excuse not to pay out

I recently had an accident after 20 years of no claim nor accidents. the windscreen, nudge bar and front grill was damaged. The outcome of the claim was the windscreen damage was not due to the accident as a stone mark was on it and there caused the windscreen to crack. the nudge bar which is 2 weeks old costed me R5500 and i insured it as such, apparently that was under insured.

King Price, will find any excuse not to pay out. i had to submit a separate claim for the windscreen and pay additional excess. If i wanted the nudge bar replaced, i would then have to pay auto magic's mark up if 20% over the R5500.

shocking, dont use King price.

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Replies (3)
King Price Insurance
King Price Insurance's reply10 Aug 2023, 09:39
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
DB
Denouvre B's update10 Aug 2023, 10:07
Reviewer Update
this is an automated message response on fb and now on hello peter. i have even logged a complaint and nothing as been done to date. the complaint was lodged about 1 week ago, so please do not fool the public in believing that you are working at improving services.

Can you prove that my windscreen was not damaged during the accident?

King Price Insurance
King Price Insurance's reply10 Aug 2023, 10:16
Official
Response timeframe on a your council complaint is 7-10 working days.