bad service

I called king price this morning at 9am regarding my windscreen , they said that the replacement of my windscreen will depend on how quick i take to pay the excess fee, they said they were going to send me the link to pay but i did not receive it, made a follow up on whatsapp the consultant said it will be sent but nothing received. i decided now to call but guess what, Viictor transferred me to someone where i stayed on hold until i ran out of airtime and now this gives me a huge frustration as i want my widscreen sorted asap. When you cut they do not even bother calling you back.