bad service

was in a car accident in beginning of november 2022, claim was submitted and approved in novemeber, car was send to panelbeaters to fix and was advsied will get teh car back in beginning of january as they closed for the holidays , no stress i understood again i followed but in jan when they opened and was advised that there is a part that they waiting for as the is a back order problem , the part is not availble in the country as well as in germany which VW edenvale was dealing with i asked for the part number and it took me 15mins to find the part myself at 3 VW dealerships part been send to complete the repairs now the panelbeaters are picking up more damages and waiting for kings price ro approve whatever they need to approve and from their point the car shoudlve been written off and this was 2 weeks ago, today i went to the panelbeater myself to find out what is going on andf they showed me the damages and they told me they waiting on kings price to approve what they need to be approve .

i contacted them explained what is happening again as i did since december yet still nothing and mind you im paying for a car im not driving this is now for 3 months going into 4 and my partnet is expected to give birth anytime soon. when i ask to speak to the correct please at kings price they told me they dont have their contacts only emails which is bull.