Bad Service

I am struggling to get proper service while submitting a claim. I reopened my claim after trying to claim from the third party. Received a call back only 4 days later with making an appointment for my assesment. Then the day after setting the appointment, they sms and phone me. Remember to submit your pictures. No one phoned me with the procedure and then a call, why has your car not gone for assesment yet????? Then finally the day I take my car for assesment, no freaking address anywhhere. Phoning King Price trying to get an address took us 20 min, from holding and going through the prompt to the phone being hung up and rephoning and transfered to departments because no one knows. I am really disappointment. Worst service I ever received from an insurance company.