Bad service

I am so ****ed with the service I am getting from King Price; my car is at the panel beater but whenever they are supposed to give authorization, they take their precious time, and this is hindering a process of fixing my car. It's as if they are doing this purposely. The panel beater was prepared to give me the car as soon as they can but King Price so quick to take our Premiums but take their precious time in giving authorization so the work can continue and get done. They do not even care that at this point I struggle to even get to work, the area I live in requires me to have a car but guess what I am not important anymore to them since its time to fix.