kN
kemmy N

1 reviews | Active since Mar 2015

31 Mar 2015, 11:18

BAD SERVICE

I called the call center asking to speak to a manager the lady i spoke to said that she would put me through but could i advise her what the problem was. I told her that my debit did not go of as per the agreement which was to cover me from the 18th of this month until the end of this month, as i had cover up until the 17th with my previous insurer.<br> She promptley told me there was a virus and a new system regarding the finance department and that my debit would go off on the friday. I dont know why i had any hope that this would happen! But regarding poor service King Price is the King and it did not happen.You did try to double debit me which i do not appreciate.<br> This is so sad!!!!<br> You gave me a response to say you have been trying to get a hold of me.<br> I cannot take calls during working hours its amazing how when you sold me the policy you were nice enough to call me in the time i advised i am available.<br> I hereby notify you that i do not want your policy i have called and cancelled, i am still awaiting the confirmation of cancellation as promised.<br> I want absolutley nothing to do with your company! <br> Dont call me i couldnt care less of what you want to say

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Replies (1)
King Price Insurance
King Price Insurance's reply02 Apr 2015, 15:54
Official
Hello Kimmy14789,

Our sincerest apologies for your bad experience.
We have attempted to contact you on numerous occasions, however due to you not being available during working hours, we have not been able to reach you.

The policy has been cancelled as per your request and a letter confirming this has been emailed to you. We are sad to see you go.

Should you require any further assistance, please do not hesitate to contact us.

Royal Regards,
The king's court