BAD SERVICE

Bad service received today from your policy review department. My call was transferred to Thabiso and I explained to him that I would like to review my policy and he just said that he does not have any discounts for me without understanding my request.I have requested him to transfer my call to complain department and he just put my call on hold without any reason. The king price service is deteriorate every month because on the 17 December 2024 at around 18h00. I have log a call requesting roadside assistance and the consultant told me that he will assign a company that will assist me with a breakdown after an hour I found back King price and call it was picked up by a different consultant and she told me that there is no call reflecting on the system she told me that she will log a call again and I waited an hour and a half without getting any assistant after 2 hours I received a call from AA at 20H00 to saying that the receive the call from my insurance they're saying I'm not safe where I am then I just going to send the police to come and safeguard me I have to told the consultant that I don't need police of I'm already at home I'd pay someone to assist me with the breakdown. The service from King price is really bad and also explained to them that I'm traveling with an infant in my vehicles and it was raining.