Bad Service

Changed to KP last year expecting good service. I had a person reverse into my vehicle and drive off. To my dissapointment it was exactly the oppesite. I reported the case the day after as it happened late afternoon. 6th of March. Contacted King price on the monday to log the claim. After telling them someone reversed into my parked vehicle and that I was not in the vehicle I was asked a million questions about was someone injured, was there any passengers and what was the road conditions like?????? Ummm did I not say the vehicle was parked in a parking lot and that I was not in it. I did managed to get eye witnesses that knew the person involved and through them I got a contact nr for this person. Anyway eventually the claim was logged, I was told a couple of days later to take the car for inspection 200km+ away from where I stay. After a long debate they agreed that I could take it to my local panelbeater, I followed up on the 18th of March where I was told that they are waiting for confirmation of previous insurance????? Shouldn't this have been done when I joined?? 22nd of March and still waiting for a R8500 claim to be approved and repairs to be done.