TN
Thokozile N

1 reviews | Active since Apr 2014

03 Mar 2021, 17:28

Bad service

<div>My cars rear window was smashed and when I claimed via the AAP non of the kingprice claims consultant bored to call me back, the access of the window was way too high R750 and I stay in Pretoria but they referred me to a company in Joburg whereby I decided to go and repair the window which cost me R450 but even the service I am receiving with the insurance type of kilometre per rating is *********and not well managed, I called them and ask them to cancel my policy due to the level of service but the consultant said their retentions team are currently busy that she will request they call me back whereby I am still waiting for a phone call but I would advice ppl not to join the king price insurance they have bad service when you’re their customer</div>

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Replies (1)
King Price Insurance
King Price Insurance's reply04 Mar 2021, 20:19
Official
Although we’re really sorry that we didn’t deliver the royal service you deserve on this occasion, we do thank you for letting us know about your poor experience. It gives us a chance to improve the way we do things.  Our client care department has been in contact to discuss, should you require any further information please do not hesitate to contact.