sG
samantha G
1 reviews | Active since May 2022
17 Apr 2026, 09:25
Bad service
To whom it may concern,
Reference CKP***/1 . The service is pathethic,i logged call and king price did not come out to access but do digital as*****ts. the quote that they say comes to R13000 which i feel is not quoted properly. my excess i believe is R20000 and the quote is R13000 which does not cover even the excess. I then took my car to another insurance panel beaters and they quoted on the things that was damages how can a digital quote shows window mechanism. hinges quotes which cant be seen on the digital assessment. I wanted this sorted today . I had to even take my car in for an inspection as king price is wasting time.
Reference
Helpful (0)
Replies (6)0
Replies (6)
King Price Insurance's replyOfficial
17 Apr 2026, 09:53Hi Samantha,
We sincerely apologise for the frustration and inconvenience you’ve experienced, this is certainly not the standard of service we strive to deliver.
We understand your concerns around the digital assessment, the quotation provided, and the delays you’ve faced, and we appreciate you taking the time to share this feedback.
Our Assessing team will urgently review this matter and work towards resolving it as quickly as possible.
We sincerely apologise for the frustration and inconvenience you’ve experienced, this is certainly not the standard of service we strive to deliver.
We understand your concerns around the digital assessment, the quotation provided, and the delays you’ve faced, and we appreciate you taking the time to share this feedback.
Our Assessing team will urgently review this matter and work towards resolving it as quickly as possible.
King Price Insurance's reply17 Apr 2026, 09:53
Official
Hi Samantha,
We sincerely apologise for the frustration and inconvenience you’ve experienced, this is certainly not the standard of service we strive to deliver.
We understand your concerns around the digital assessment, the quotation provided, and the delays you’ve faced, and we appreciate you taking the time to share this feedback.
Our Assessing team will urgently review this matter and work towards resolving it as quickly as possible.
We sincerely apologise for the frustration and inconvenience you’ve experienced, this is certainly not the standard of service we strive to deliver.
We understand your concerns around the digital assessment, the quotation provided, and the delays you’ve faced, and we appreciate you taking the time to share this feedback.
Our Assessing team will urgently review this matter and work towards resolving it as quickly as possible.
sG
samantha G's updateReviewer Update
17 Apr 2026, 13:38if this issue is not sorted today there are gonna be a problem
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samantha G's update17 Apr 2026, 13:38
Reviewer Update
if this issue is not sorted today there are gonna be a problem
sG
samantha G's updateReviewer Update
20 Apr 2026, 08:26The service from king price is ridcolus yet again another new week and still no help from them . i am sitting with out a car . this not acceptable . please have someone to attend to this .
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samantha G's update20 Apr 2026, 08:26
Reviewer Update
The service from king price is ridcolus yet again another new week and still no help from them . i am sitting with out a car . this not acceptable . please have someone to attend to this .
King Price Insurance's replyOfficial
20 Apr 2026, 09:01Hi Samantha,
Your concerns have been escalated to the relevant manager, and we’ll be in touch soon to discuss this with you.
Your concerns have been escalated to the relevant manager, and we’ll be in touch soon to discuss this with you.
King Price Insurance's reply20 Apr 2026, 09:01
Official
Hi Samantha,
Your concerns have been escalated to the relevant manager, and we’ll be in touch soon to discuss this with you.
Your concerns have been escalated to the relevant manager, and we’ll be in touch soon to discuss this with you.
sG
samantha G's updateReviewer Update
20 Apr 2026, 09:26I think this service is bad i spoke to Alisha and she seems to have no knowledge of insurance . last week I received a quote from King Price that the amount is 13000 and the excess is 20500 with out been assessed by the accessor but provided a quote. Then when i queries the quote and showed the damages and went to the panel beaters to get my own quote they quoted more and did a full inspection . then i was querying the issue daily after 7 days they come back to me and say that the marks was on the vehicle . how did king price reject my claim last eek with out getting evidence . now that is a problem and i am going to be be taking king price further , this not acceptable.. i want the head of insurance to contact me and they going to compensate me for all teh damages and the client service from the start was terrible
sG
samantha G's update20 Apr 2026, 09:26
Reviewer Update
I think this service is bad i spoke to Alisha and she seems to have no knowledge of insurance . last week I received a quote from King Price that the amount is 13000 and the excess is 20500 with out been assessed by the accessor but provided a quote. Then when i queries the quote and showed the damages and went to the panel beaters to get my own quote they quoted more and did a full inspection . then i was querying the issue daily after 7 days they come back to me and say that the marks was on the vehicle . how did king price reject my claim last eek with out getting evidence . now that is a problem and i am going to be be taking king price further , this not acceptable.. i want the head of insurance to contact me and they going to compensate me for all teh damages and the client service from the start was terrible
King Price Insurance's replyOfficial
20 Apr 2026, 10:37Your message has been sent to management in claims.
King Price Insurance's reply20 Apr 2026, 10:37
Official
Your message has been sent to management in claims.