Bad service

We recently logged a claim for hail damage, on the 11th April 2019 the car was taken for repairs. It took the panel beater three weeks to fix the car,we had to do follow ups ourselves(insurance didn't update us on anything) as it was promised that the car will only take two weeks at repairs. When we called for follow ups there were always excuses and parts were ordered,that panelbeater is waiting for .The car was delivered the 6th May without wheel spanner. Upon the inspection it was found that the car had been re-sprayed (like there was a damage on both front and rear door) and we reported all these to the insurance. Been waiting for feedback from Jade about the incident, no call no update