BAD SERVICE

On Friday, 12th April my car keys were locked inside the car with all my other belongings while the engine was ON. I tried to use the spare key as this happened at home unfortunately it didn't open. I then contacted King price for assistance in providing a locksmith. I had to call several times & retell my story to whoever was on the other side as I was promised to be contacted back but nobody did. The service I received was not efficient nor professional. The engine was on for about 4 hours while I waited for the locksmith who arrived after 13h00 and indicated that he was given a wrong address etc. This guy damaged the door as he used the hanger to open. This is not acceptable to me. I am really unhappy about how my query was handled from the first call. I clearly indicated to the first consultant that I was using an alternative phone as my cellphone was locked inside the car however, King price used the number that was locked inside to contact me. I don't understand how as I was very clear. Please note that I was not happy with the service I received from King Price and I'm currently looking for another insurance provider.