Bad Service

All went well with my claim until the company they got to replace my washing machine could not deliver, they decided for a cash settlement on the 29 October 2018 and that it would be paid within 2-3 working days it is 6 November 2018 and i have still not received my money. When ever I call the broker handling the matter Carl Bekker she is unavailable and i speak to different person every time. After phoning them again today 6/11/2018 i was informed the money has been paid and that it would only reflect on my bank today. Not very happy with the service