Bad Service

Good day,

Policy number: CKP ********** /1- Claim number: ********** 073088

I am utterly disappointed by the service I have received from Kingprice since 26/10/2018.

I have sent numerous emails regarding the TV claim that was settled, with no feedback regarding resolving of the problem. The last email was dated 31/10/2018 where I shared my thoughts on resolving the issue as no one had come back to me with a feasible answer, or any answer in fact.

My TV was replaced, but inside the box were no cables and no remote as mentioned in previous communication, as well as my reasoning for late notification of this issue.

I have also said in previous communication that you can replace the current tv with exactly the same model that I had, as I still have the remote and cables for that tv. (The cables and remote were never taken with the retrieval of the broken tv from my residence.)

I need to get feedback asap regarding this matter as I am paying for DSTV which I cannot access with a tv that I don’t have cables or a remote for.

Your urgent assistance will be greatly appreciated.