Bad Service

Policy number CKP ********** /6 I was involved in a car accident on the 4th of June. My insurance took my car to their yards. The car was assessed and I was informed that my claim was approved immediately within few days. The car was sent to savanna Panel beaters for repairs. I did not receive any communication from the panel beaters then I eventually called them and they told me they were waiting for the parts from king price insurance. I called my insurance and they told me panel beaters should buy the parts. This delayed the whole process of ordering the parts. The was no clear communication between the 2 parties. Eventually the parts were ordered. Savanna Panel beater never communicated with me, I had to make follow ups. The parts were received on the 16th and the other batch on the 17th and I was told they will start fixing my car on the 18th of July. I contacted them on the 23rd and I was told they have not yet started working on my car. I am not happy at all with the service. We are now getting into the 3rd month paying premiums with no car. The assessor Chris who assessed my car never communicated with me, I had to demand communication and he gave me excuses that he tried calling me but I was not reachable and I said why not on email, he then responded that he is always on the road .I don't even know if they have started fixing my car because the ladies at savannah keep changing statements. The answer I got was they don't know what is happening in the workshop so they apologized again. Please assist in resolving this matter as I am very frustrated paying premiums and not getting a service. I have some of the recordings of the conversations on my phone as proof of their incompetence. 1. They delayed ordering parts because of not communicating. 2.Parts took 21 working days and were received on the 16 as per conversation I had with them but up to now they have not done anything. What's the point of having an insurance when they can not assist me in times of need!