BAD SERVICE

Good day

As a first time client of king price im very dissapointed in what i have experience thus far. I contacted the call centre for home content insurance, as my washing machine fell an refused to work any further. I spoke to a gentlemen named sebastian, he told me that he is in the car insurance side an will relay my claim to the necessary department. I asked how long it would take an he told me up too 24hours. That for me was really not ok, an asked him if he could just put me through to the department as im on the phone right now. His response was that theh are all busy an couldnt deal with me now. I accepted that, an thought i would be contacted. Well its been 3 days an not even a message or nothing. Its winter an clothes need to be washed an dried, an your workers seem to think nothing of paying clients. Very dissapointed in the service.