Bad service

I'm so so disappointed with King price. My car is stuck at home due to water damaged so I called them to assist with a to my Machanic in Eersterust to check the damages of the vehicle and it's about 55km away from my house. Being with King price for almost 6years and haven't missed any premiums and never claimed anything from then ever since I insured my car. Gave them a call and spoke to some guy at roadside assist and they telling me that they can only help with a tow to nearest dealer which is Rosslyn from my house and any extra km will have to pay R655. I'm telling the OK let me get my own towing that can assist with that price and they refused. Asked to speak to manager they said I must hold which I did instead they still make me speak to adviser. So cutting story short they telling me that because my car is is nolonger under warranty with dealer because is old they can't help they only help with brand new car to dealer. I might as well just cancel my policy because they waiting for me to be accident before they can help. So I'm canceling my policy will them because they not helpful they just want my money