Bad service

I took insurance for my brand-new car; the front was then damaged in an accident after 3 days of delivery. The car was taken to the panel beater, and the fixing was poor as you could see bonnet is not lining correctly, there was an overspray on the car and mostly it came back with big dents and scratches on the driver door, next to the right taillight and on the left passenger door. i reported to the service provider and i have been taken from one consultant to another (every time having to start the process afresh). This has been going from December 2023; the complains department only responded to my email when i took them to the Ombudsman. They're refusing to fix the dents. In short, the Insurance is not reliable.