Bad Service

I called King Price almost three weeks ago to try and put in a claim as we'd been ****** at home. I must have spoken to about four different people who all promised a consultant would call me back and assist in having my claim processed and yet - here we are. I tried to get the contact details of their Customer Services Director to no avail. When they thought I was looking for a policy the response was prompt, but when I explained that I need to lodge a claim, I was fobbed off with a consultant will call you. I am unsure how to proceed if I can't trust a business to do what they promise. At this point am just numb and will see if this report will make a difference.