Bad Service!

I joined King Price approximately a year ago. I was involved in an accident a little while later and this is what lead to a consultant calling me to inform me that they'd have to adjust the amount they've been charging (effective immediately if I wanted to claim). I was now to pay approximately R200 more if I wanted them to have my car repaired. I wanted to know the details and they assured me that their 'supervisor' would listen to the recordings and they'd get back to me. They NEVER did! In the meantime - the accident - VERY BAD WORKMANSHIP! Also, the assessor never included a towbar bracket (but every other part of the towbar) but my car was rear-ended. Not to mention the bad spray job, a boot that won't close properly, a scew boot, and now (approximately 5 months later) the strip across the boot is busy peeling off. I've spoken to the panelbeater and the assessor - NO LUCK! The panelbeater did, however, manage to convince me that all the work they did was good and normal. I've since spoken to other professionals in the field who agree with my first reaction! I feel I was conned! I've also spoken to King Price, once again, about the premium increase - 3 months later - NO REPLY!!