Bad service

I had an accident on the 25th of July 2020 and called king price. The lady I spoke to said I was not insured and I was only paying for a car hire. I was so furious but the guy who had stopped his car to assist me said I should end the call and call them again. I did that and they said they will send a tower to come and take my car. The towing guy came and took the car, unfortunately he couldn't give me a reference number at that time because there was no signal. I called on the 27th to file a claim and I was asked "Where is your car?". I told them who took the car and they said they never sent that person, they actually never received any call from me on that day. I had to send screenshots of those calls before they could believe me. On the 28th they kept taking me back and forth telling me that they can't ontinue to help me because the lady that has been helping me is on lunch and she will call me in an hour. Waited for hours and called them. The other lady told me that she knocked off at the very same time that I was told she went to lunch. They said she will call me the next morning. They just sent me an email stating that my matter has been given an assistant, of which I don't know what it means. They're ***** and all they want is to take your money every month for you to be nagging them when you encounter a problem. Don't involve yourself with them If you want peace.