Bad Service

Subject: Poor service and rejected claim without proper assistance – King Price

I am extremely disappointed in the level of service received from King Price.

I lodged a claim on 04/05/2026 for two soundbars (value approx. R8,500) that went missing during my move from Brampton Bridge, Pomona to Astro Gardens, Farrarmere in March 2026.

At the time of the move, I believed my household contents were still insured. Due to the nature of moving and storing items, I only discovered the loss later when I attempted to use the soundbars.

Instead of properly assisting me, my claim was simply rejected based on technicalities around my address — without any real effort to understand the situation or guide me correctly when changes to my policy were made.

To make matters worse:

Consultants failed to follow up as promised I had to repeatedly call with no proper feedback There was confusion even around my insured vehicles

This is unacceptable service.

I acted in good faith as a paying client and expected proper guidance from my insurer. Instead, I am now left to “fight” a claim that should have been handled with care and professionalism.

I am requesting:

A full reassessment of my claim A clear written explanation of the rejection Accountability for the poor service and lack of follow-up

If this is not resolved urgently, I will escalate the matter to the Ombudsman for Short-Term Insurance.