1 reviews | Active since Oct 2018
Bad Serve Sherry-Lee
I would just like to give feedback on the bad service received this morning from Sherry-Lee. I sent a message to the whatsapp line and explained my problem and her immediate response was 'ok, log a claim' and then said no, we have the benefit of emergency assist where KP sends someone out (plus an hour of labour) to see what the problem is. she then said 'you need to call emergency assist'i told her that i did select that option on whatsapp. she then said 'hold on for me' then rep**** with emergency assists number. i also need to add that i spoke to another consultant earlier this morning which i will also log a review for to say how happy i was with her service. she assisted me so well. Sherry-Lee was so unhelpful, this is not the kind of service that ive been used to getting from King Price. Th consultants are always very helpful and ready to assist at all times. She has let you down.
Thank you for taking the time to share your feedback regarding the service experience you had this morning. We appreciate you bringing this to our attention, and we are sorry to hear that the interaction did not meet the standard of service you have come to expect from King Price.
We have noted your comments and will ensure that your feedback is reviewed internally. We would also like to thank you for acknowledging the consultant who assisted you earlier and provided you with excellent service.
With regard to your inquiry for assistance, we note that the issue relates to your gate motor. Please note that you do not have building insurance with us, and as such, assistance for the gate motor would need to be arranged through your building insurer, as gate motors fall under building cover.
Should you require any further clarification or need assistance with any insured benefits under your policy, please feel free to contact us and we will gladly assist.
Thank you for taking the time to share your feedback regarding the service experience you had this morning. We appreciate you bringing this to our attention, and we are sorry to hear that the interaction did not meet the standard of service you have come to expect from King Price.
We have noted your comments and will ensure that your feedback is reviewed internally. We would also like to thank you for acknowledging the consultant who assisted you earlier and provided you with excellent service.
With regard to your inquiry for assistance, we note that the issue relates to your gate motor. Please note that you do not have building insurance with us, and as such, assistance for the gate motor would need to be arranged through your building insurer, as gate motors fall under building cover.
Should you require any further clarification or need assistance with any insured benefits under your policy, please feel free to contact us and we will gladly assist.