Bad servcice

I contacted King price to report an accident on the 7th of August and was told to take my car to Auto magic panel beaters for inspection and an assistant at the panel beater informed me that a qoute would be forwarded to the insurance. On the 14th is August I was contacted by Johannes Swart (this is 7 days after the accident was reported) and I advised him that because I had not received any communication I resorted to fixing my car however there were still outstanding issues, he said I would have to invoice the insurance. I followed up with the same consulted on several occasions, left messages and eventually he stopped taking my calls ( I have noted the times and the dates should the information be required). After many attempts I asked any person who answered to come an inspect the car so that I could be reimbursed as previously advised by my case consultant. On the 20th I sent Johannes the invoices and followed up with a call, tried him again on the 21st still no response. On the 22nd I receive a call from a lady interrogating me about the same report that I had submitted to the case worker, after our conversation I asked if my claim would be settled, she said she wouldn't be able to confirm that and referred me back to claim only to go through the same ordeal and get told that Johannes would get back to me.

The revolting service I have received from this insurance company is utterly disgusting

Their lack of communication and inability to load notes on the system so that any other person is able to communicate the consultants findings makes question their business ethics

This is the number I was given Ref: CKP ********** /4.