BAD INSURANCE COMPANY!!!!

I went home on the easter weekend which is a gravel road to travel on. On the 20/04/2015 my car was booked in at Hyundai kimberley because my engine cover was broken as I saw it when I got back home. Hyundai then advised me to call my insurance after checking my car. I did report the matter to King Price on the very same day. A lady called Neemeesha told me she wants to hear from her managers whether the damage can be claimed for. She then told me to take the car to Noord Kaap Panelbeaters for a quotation and email it to her along with the photos of which I did. On the 23rd I called to hear whether they have received the quotation as requested and was told by the consultant on there system my car is booked for the assessor to assess it, which never happened. They been making me run around and only today call me to tell me my claim was rejected because it was not accident related. When I asked how they arrived at that conclusion I was even **** to by saying a Chris (ghost assessor) checked my car. the next thing they tell me I can take my car to Hyundai but I will be responsible for the payment of report. R13 000 down the drain. I will not advice anyone to use this stupid insurance.