bad *********** staff

You are most probably the worst company ever. No customer service and no feedback. Simply cant get anything right on my policy. Dont get back to me at all. The last time as every time, I have phoned to get my policy fixed. I have to phone. I have send several mails. Its like walking into a brick wall. Is this your way to get customers to change??? Senior staff members are not able to simply respond or fix issues. My mails falls on deaf ears. Very unhappy customer. This has been going on for months....