Bad feedback

I got insurance from King price a few months ago, one of the needs was scratch and dent repair. However, when I requested the scratch and dent repair I asked if there is any limit, they said no I asked again are you sure they said no. I got the insurance now that I need to use my insurance, they just rejected the claim and said there is a limit. When I Questioned them about it and requested feedback they ignored my mails and request