Bad Experience and Emotional Stress with Kingprice and Their Supplier Revive Auto Body

Guys! Ive been a loyal client to Kingprice for 4years! Till in jan when i had my car accident on the 6th, ddnt they give me a run around when i was claiming yoh! They took the whole month to approve my claim! They ddnt prioritize my claim, i called them almost everyday to follow up but nothing! Had to switch to email because they say they dont have direct lines to certain people! Yoh.. so I switched to email to communicate the worst! The lady who was incharge would reply after days! Saying she was in meetings and couldn’t attend my claim and all, then after a month it got approved!

Now they took the car for repairs to REVIVE AUTO BODY (guys!) in Paulshof! The worst thing everr! (Just when your insurer says they taking the car to revive kindly ask them for alternative).

I mean the accident was not fatal or something hectic , so the car only got hurt of the left side on the front. Cool

They took the car to revive and revive assured me that noh the car will take 15-20 days! , i asked them that can it be more than that? They they said no they pride theirself in fixing the the fastest! Ohkay! Mind you thats on the 27Jan, then they said they will give me weekly updates on what’s happening withe car! (Ohkay cool! I was excited that Atleast after that stress and run around Kingprice gave me! There’s light after all, not knowing that that was all a dream! I was about to enter a whole new level of stress).

Gave Revive 20 working days, cos I thought on the 15th day mybe they are still busy with final touches! Called on day 20! Somewhere on February! (Mind you I cannot go and check the car personally hence i live far) i called and Revive said noh we still busy with the car but we have received all the parts for the car! I was like guys I haven’t even got a call from you guys on updates! Then they said noh dont worry we will call you! I trusted them and gave them a week!

I called after a week (remember i’m the one doing the calling, they dont call at all! ) they said they still busy with car and its on something (I forgot)! We will call you after few days! They i said ohkay! Then I started suspecting that noh something is not being done on the car! I went to check my Netstar app! To see where exactly is this car! To my surprise! The car was not in Revive but to some other residential area on the other side of revive and it looked like a garage on the Map, then i called Netstar, so that Netstar can assure me where exactly is this car (mybe the location is not precise) then Netstar said noh the car is at this location not in Revive! And i asked how long has it been there and they said from the 27 Jan till 15 Feb that when the car moved to revive! (Call ended)

Then picked up the phone, called revive after two days! To find out about the progress! They now started telling me about fenders being mounted, then i asked them where was the car from this date! Then they said the car has been here ever since it came! ( thats when i knew they were lying and playing games with me!) and i asked them so they dont know of this location! And said noo..

Cool after a day! I called Netstar to email me the car travel report! And they did! So i can have prove!

Fast forward i called this people every after two days till, February came and passed now we in March, Mid March to be precise! Kept on calling and they telling me new stories everytime! Called insurance last week to complain but seems like they dont even care!all they say is we will call them! I asked them to please send the assessor to please go and check i doubt the car is being attended to because they taking advantage cos i’m far! All they said is they cannot do that! The assessor is only dispatched to assess the car after an incident!

Thats the. I realized that i’m with the wrong insurance that doesn’t care about their clients , they dont follow up! But ive been a loyal customer for 4years never even skipped a debit date! But sies! I have to fight alone and even now i’m still fighting alone!

I’m approaching 3months without a Car! Can you imagine the stress, emotional turmoil that i’m going through, I would be surprised if i get depressed! Because I’m fighting alone where else i’m still paying my premiums.

Here is my Sad story withe Kingprice and their Supplier Revive Autobody

So guys if you are on Kingprice Insurance! Please Please get alternative Insurance well known insurance with Good Rankings! They are expensive yes but reliable! Yall dont wanna go through what I’m experiencing at the moment.